You would think that after all of this time operating eBash we would have everything figured out right? Wrong. There are still some things that continue to rear their ugly head and this week I am really struggling with one of them. We have always fought a battle trying to maintain our gaming peripherals. A [...]
Category archives for Business
I was asking someone a few days ago about the number listed next to our Xbox LIVE accounts and they said it was the number of years we had been a subscriber. Mine has “7″ next to it and a bunch of the players at eBash made a big deal about how it was the [...]
I don’t like to usually put down some of my negative thoughts permanently like this but the last few days I have really been disappointed in the disregard and respect for our store. I want to share a few of my obvious disappointments recently that just drive me crazy. I think part of the problem [...]
My partner Shawn and I have been pretty busy the past few weeks getting the eBash Terre Haute store caught back up in many areas. For those close to the store it was apparent the first half of 2010 that we were just getting by when it came to store upkeep and maintenance. We restocked [...]
A recent flurry of feedback from our customers in the eBash Terre Haute store has me thinking of the age old saying “The Customer is always right”. I am not sure I can buy into that customer service mentality these days when I think of people who complain about anything at restaurants or browse through [...]
My good friend Mike DeCarolis who owns and runs The Battlegrounds in Vernon, CT yesterday chatted with me on Facebook for a bit about employees playing while on shift. This is something that I have gone back-and-forth with over the years but after many problems just finally made it black and white and said no [...]
A comment in the iGames forums yesterday from DIZeLAN made me start to remember the good old days of tournaments past. Not only did we have tons of support from up the food chain but at eBash we also pulled off some pretty amazing tournaments on our own. I thought it would be fun to [...]
After 7 years of being in the Video Game (LAN) Center business the #1 question I have to answer is still “Why Do Gamers Play at eBash instead of just playing at home?” This is asked by new potential customers browsing the store for the first time, friends I have met that ask what I [...]
4 years ago on July 1st, 2006 we moved our first eBash store into a new building which started a whole new chapter of our story. After being in a dimly lit warehouse setting for 2 years we moved to a prime retail location and business immediately started to pick-up. During that same time I [...]
I have found a funny thing about life especially in the business world. Those who love to say business is “business” and not “personal” really do not have a clue what makes things work in society. Maybe a person doesn’t need personal relationships to run a huge existing corporation, but face-to-face relationships are the lifeblood [...]
One of the biggest challenges I have faced in business is deciding when it is actually good to turn away business. Everyone loves to read business books and listen to experts talk about the 80/20 (sometimes 90/10) rule. This applies for things like 20% of your customers provide 80% of your revenue but then also [...]
